CasinoHeroes is a Swedish online casino founded in 2014 as a rebrand of the popular Casino Saga; like other popular online casino apps, like SimpleCasino, it is owned by the established casino gaming group Hero Gaming Limited. As opposed to many other online casino apps, it focuses on immersion and gamification, inviting the player to select an avatar and explore Hero Island to access a range of games. It is currently restricted in a number of countries, including the USA, the UK, and France, but accepts players from Canada, Japan, Brazil, New Zealand, and many others.
Games on offer
The CasinoHeroes app includes a range of available games, including over 450 different kinds of slots by well-known game companies such as Octoplay and Fantasma Games, as well as scratchcards, jackpot games, and a number of table games. These include a wide variety of poker games, including Texas Hold’em and four-card poker. Players can easily click through to each game from the lobby and start playing immediately.
CasinoHeroes also offers a live casino experience, again easily accessible from the lobby, which includes a wide range of blackjack, baccarat and roulette games. Players must register to access these games, but can see the betting limits of each room, as well as the number of available seats, even before registration.
Deposits and withdrawals
CasinoHeroes only allows players to use EUR to play, and allows a number of payment methods depending on the player’s country, including credit card, bank transfer, and crypto. Its minimum deposit is 10 EUR and minimum withdrawal is 20 EUR, while its deposit limit is 5000 EUR a day and its withdrawal limit is 10,000 EUR per day. No withdrawal fees are charged.
CasinoHeroes offers a Welcome Offer to new players; players need to make a deposit first, but will then receive up to 100 EUR of immediately available bonus funds. Bonus funds are subject to a wagering requirement however; players need to play for an amount 40 times with bonus money before it becomes real currency which can be withdrawn.
Safety and security
CasinoHeroes has a Maltese Gaming Authority license, which includes a number of stringent rules to protect the player and which also carries out routine audits. The casino also uses Random Number Generators to ensure its games cannot be rigged. All games are also monitored by an independent third party in order to ensure fairness.
The CasinoHeroes app encourages responsible gambling and enables players to use various money limits, as well as time limits; examples include a ‘reality check’, which reminds players how long they’ve spent on the app, and a ‘time-out’, through which they can force themselves to take a break of up to six weeks.
Support
The casino has a customer support team available, which can be contacted either through the online live chat function, available from 9am to midnight CET, or through email. The live chat function is available in multiple languages, including Finnish and English.
